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SmartInterventions

SmartInterventions

active GPL-3.0-or-later

CAP-REL

Latest stable version announced: 2.0.86, on October 8, 2026

Dolibarr interventions on your technicians' smartphones: report, photos, parts, commercial proposals, and dual signature captured on-site, even offline, with scheduling and equipment inventory at the office.

Overview

SmartInterventions puts Dolibarr intervention cards in technicians' pockets. From their phone, they view their interventions, visit the customer, record the report, take photos, add the parts used, and have the customer sign. Everything is saved in Dolibarr without re-entry upon return: the PDF report is sent to the customer, stock is updated, and the intervention is ready for invoicing.

The app works offline, in a basement or a dead zone, and synchronizes automatically when the connection returns. It installs on the home screen like an app, without going through an app store, and adapts to smartphones, tablets, and desktop workstations.

The module is aimed at maintenance, repair, and installation companies: IT, fire safety, heating, elevators, electrical work, and any field where technicians perform interventions at customer sites. Each field finds its own forms thanks to templates: a set of fields and a PDF layout described once, without development.

Features

  • Offline field app on smartphone, tablet, and desktop, with drafts saved as you go
  • Report, annotated photos, and dual signature for technician and customer, with the signer's name and phone position
  • Parts and supplies taken from the catalog or by scanning barcodes, stock decremented on closure
  • On-site commercial proposal generated from the phone, then invoicing of the intervention in Dolibarr
  • Equipment inventory per customer and site, mobile inventory, QR codes to stick, and anomaly reporting by the user scanning the QR
  • Scheduling by drag-and-drop, teams, assignment by skill, urgent interventions, and self-assignment
  • Customer relationship: advance notice 4 and 1 day before with confirmation or request for another slot, quality feedback after the intervention
  • Time tracking of actual time spent and labor cost
  • Custom PDF reports thanks to a visual editor, complete files with photos and attachments, and field-specific forms by template
  • Dashboard for management: deadlines, SLA compliance, first-time resolution, revenue, and productivity per technician

Try and get documentation

Sheet translations: Deutsch, English, Español, Italiano, Nederlands, Português

Announcements

SmartInterventions: The intervention report completed in the field

First public release on September 26, 2023, version 1.0.4. An installable web app provides the technician with a list of assigned service calls, the customer’s phone number, the address opened in their maps app, service details, a dictation field for reports, time spent, and five photos. All of this information is synced to the service call record, even after a period without network coverage. Dolibarr 11 and later.

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